SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bagsomeswag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bagsomeswag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Packing is excellent and the watch is super!
10 days and hours in Smolensk, point of issue shop "Pyaterochka" at the cash register. Watch Super of course, the dial me personally is just fascinating!) time on them I think it is not very convenient to watch, the arrows and the arnation merge, despite the fact that that the dots that denounce time are there. I would say that they are more imedlive than functional. But I assumed it, look just amazing! The only thing that the bracelet sooo tight, the hands themselves do not rearrange, the adjustment of the bracelet, I asked my son, he took the screwdriver into the hole on the latch, pressing up, the Mount opens and moves on the bracelet, adjusting the length you need. And by the way, I noticed that the iron bracelet has such a link structure, which are not very nice cling to the hairs on the hand. (I have delusional watches, with similar bracelet, there the bracelet is smooth and does not hear scalzit on the hand, without causing unpleasant sensations. But there and the price is three times higher.) Thank you very much, sick to stylized watches, will be definitely loved!!!!!
Delivery 3 weeks without tracking. The clock is very beautiful and qualitatively made. I recommend to buy.
Часы крутые! Описанию полностью соответствуют, секундной стрелки нет, но тикают. Упакованы хорошо, долетели быстро.
This is my fifth watch from this store. I'm so sure in quality that I do not even read the reviews, I liked the clock, I immediately order it. I recommend definitely!
perfect
They look great. When unpacking, I thought that they were broken, because the arrows just dangled at the slope, but as it turned out, this is in a disabled state (on the clock there was a blocker). After she started, the arrows did not hang out at the slope, the time was shown correctly.
Good, stylish watch. Like in the picture. The castle, really, I don't like it. It is too complex, without a man's hand, you just do not move on the bracelet-you need to make force. But in the workshop I was adjusted to the girth of the wrist, I could not. Well, maybe only I couldn't. To whom.
Beautiful watch, metal bracelet. Adjustable. Packed in a box, glass in a protective film.
Very stylish watch! Like crazy! On the dial there are small dots, on which just time and determined) comfortable! The truth went about a month (
Good