SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bagsomeswag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bagsomeswag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It took a very long time to delivery but it is nice, i like it, thank you.
I'm very happy with the glasses, they are super! The store responded to the request to send faster and sent on the day of the order, packed in a box and film, not damaged, the bag is extra no, only glasses, but they are so cool, very fashionable! Big, big face. I do not wear animal print in life, but here it looks not gone, not greasy, namely fashionable and bright, now such kitch is very relevant!
Delivered in a month. Normal glasses, especially for 187 rubles))). I ordered for my mother, but they also approached me. I will not order for myself, but in general i can recommend to buy.
Package was damaged but fortunately there is nothing on the glasses themselves… comes fully match the description of the store… for this money you can't sukkelen… is a sturdy sunglasses with good glass. thank you
Accurate as described. great size and fits a round face as well. Fast delivery. I recommend.
I love these glasses! The fade is perfect and the material is sturdy and expensive-looking. I love how they frame my face and how the arms open - they don’t feel cheap at all. Also, I received these glasses within 2 weeks of ordering (I live in West coast USA). I definitely recommend these glasses and this store!
love the sunglasses!! perfect and exactly as described. the only thing is the lens aren't the same size as the frames. When I wipe them to clean them, they move around, but other then that, it's perfect!! I will order more from this store. I didn't need any assistance from the seller about product.
Glasses are normal. We got here fast. Packaging makes to be more reliable. Amazing how they were not damaged. with the store did not communicate.
I liked the glasses. Came well packed, not cracked, not scratched. The order to ukraine reached 21 days.
Everything came well packed, quality is good! I advise!