SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bagsomeswag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bagsomeswag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I order a highlighter for the second time, i like everything, beautifully lie down, poured into the sun
Everything is super! i advise
nice
super
Received the product within time. will share more information after use.
Product came within a week, it has been the fastest delivery ever. The product is amazing, will order more
Highlighter is good, but such an effect as in the photo alas no, barely visible on the skin, the color is different, not pink and gray.
Glad Thank you store
It took a long time almost 2 months. Quality is good. The hapes are nice. All as in the picture. The color matches.
Very Accurate I recommend this store
Przyszlo.
I finally waited for him! Sooo long delivery this time, the track was partially tracked, the packaging is 5 + as usual, everything came intact. I took it for a gift, so i do not open the mica, if that then i will add a tip, but i think the quality is always on top! The store and the store recommend and definitely will order more than once!
Ordered 10.03 came 02.04. Very satisfied. Well packed plus box, all like in store. Highlighter is soft and pleasant, rich radiance, i recommend!
quick delivery,thanks!!
Nice product in this price.. Wife is happy about its fragrance..
It came in 21 days. The smell is pleasant. Lie down well, color as in the photo.
*REAL BUYER FROM CALGARY, AB* just receive my package and I am super about this package! I will be using it as a contour stick and it looks awesome on my skin, I love the fact that it comes protected with another plastic part on it! Will be ordering more!
I ordered all the colors from the store at once. Got it fast. In the work has not yet asked
Thank you very much. delivery to ukraine month. I ordered more shadows. Packaging excellent quality i like the only little but according to reviews i read that the consumption is small and enough for a long time. there is a pleasant smell of perfume. I recommend.
Wow it is a must buy product as it is quite pigmented & it has a very awesome fragrance! It is well packed by the store & the packaing of the item is quite attractive. I will give 5 stars ! seller was so humble.Thanks:)